Application Lifecycle Services. The right service for your digital business success.
Application Lifecycle Services.
Innovative and tailored service models.
The advancing digitization presents various challenges to companies when it comes to the operation and continuous development of their online platforms. Namics provides you support in the entire application and operation lifecycle. From the construction and operation of your online platform, application maintenance, up to support and further development – our highly motivated and competent technical team is at your service.
It is your choice: take advantage of the all-in-one-package from one provider, or utilize the maintenance and support services of Namics.
Do you have questions about our application lifecycle services? André Schmid is looking forward to your enquiry.
Senior Principal Consultant & Partner
Tel.: +41 44 228 67 76
Our Range of Services
Application Lifecycle Services
Based on many years of experience, your service manager will help you to organize, maintain and support your web applications. In this role, the service manager is centrally responsible for the reliable, stable and secure delivery, as well as the continuous improvement of your application services. The manager’s duties include: providing individual advice on the company’s organization, coordinating the operations preparation and the subsequent permanent monitoring of the service and of the mutually agreed upon service level agreement (SLA).
The requirements for hosting applications vary and may even include a guaranteed availability of business-critical applications. In this case, questions may arise concerning the infrastructure, security and scaling through up- and downsizing possibilities.
From our portfolio of selected hosting, public and private cloud partners, we will choose the right partner for you. Alternatively, we can also run your application on your own infrastructure.
Ensuring the smooth operation and an efficient resolution of problems are the main tasks of an application company. You can choose the most optimal solution from a modular set of Namics services.
For instance, the requirements for the operating times, the availability of your application, as well as the guaranteed reaction times are defined in mutually agreed upon the service level agreement. Application Operation ensures that these SLAs are adhered to.
We carry out analyses with security checks to detect and close any precocious security gaps. In the event of a disfunction, we identify the source and ensure the fast recovery of your applications.
Our specialists are at your service 24/7/365 via service desk and hotline. This allows us to fulfill even the most demanding customer requirements for the smooth operation of business-critical applications.
We guarantee the availability of an application through permanent application monitoring and ongoing performance tests. Our automated alerting processes combined with continuous maintenance, proactively prevent any potential disturbance.
Technical adaptations such as change and release management ensure that the application meets your needs. The monitored documentation ensures both maintainability and quality.
We carry out deployments quickly and reliably through technical automation, which allows us to flexibly adapt to customer requirements.
Through established “best practices”, we are able to propose and implement continuous optimization. In this way, we guarantee a robust, safe and reliable operation of your application through our services.
The ongoing development of your applications is essential to protect your investment and achieve the desired results. The changing customer needs and market development require a certain degree of flexibility from you. From a technological perspective, your system should always be up-to-date in terms of stability and security.
Namics will support you during your application’s entire lifecycle: from concept design to technological implementation and even to delivery of further developments.
Scope of Services, Contract Types
The modular design of the application lifecycle services from Namics allows you to configure a customized service package. To ensure a seamless integration into the overall concept of application lifecycles, the operating concept is already developed in the project preparation phase. In this way, you can create a basis to ensure your application’s stable, safe and high-performing execution.
You can choose between two types of contracts. The modular design allows you to assemble our services according to your individual needs.
Application as a Service
Namics is responsible for the guaranteed overall availability of your applications and for running them. A contract with a comprehensive service level agreement from one provider as a managed service – for your carefree operation.
Maintenance & Support
Namics can provide support in the operation of your applications and is also responsible for the execution of support and maintenance processes. These tasks are defined in the service level agreement and implemented accordingly.
Adobe AEM, Sitecore, SAP Hybris, Magnolia, Drupal, Java based development, more upon request
Our services in an overview
Services Level Agreements (SLA)
- Guaranteed availability of system and applications
- Guaranteed response times
- Guaranteed intervention times
- Single-Point of Contact for 2nd & 3rd Level Support
- 24/7 hotline on 365 days a year
- Organization of alarm and emergency duty
- Ticketing system
- Customer portal
- Standardized operating processes oriented to ITIL V3
- Incident management
- Problem management
- Knowledge management
- Release management
- Change management
Hosting and Data Center
- Collaborate with providers for strategic hosting and cloud services
- Choice due to customer requirements
- Locations Switzerland, Europe, worldwide
Professional support for your business
The modular system of our application lifecycle services allows our customers to configure a customized service package from the different customer requirements. In order to integrate our services seamlessly into an overall concept of the application lifecycle, a customized set of services is already defined together with the customer during the development of the service design. This enables us to create a reliable and continuous foundation that ensures the maintenance, operation and further development of your online applications.
Your advantages at a glance
- You can focus with your short resources on your core business without restriction.
- You will benefit from our service and application know-how in basic web technologies and in your solution’s code.
- Predictable, transparent monthly costs.
- Scale effects through standardized services and processes lead to cost advantages and savings.
- Clearly defined services level agreements create transparency and certainty as to which services are provided.
- Reliability, security and stability in the operation of applications.
- Investment protection through the targeted care of the applications over the entire lifecycle.
- Fast availability (time to market of adjustments), professional services and latest technologies.
This customers are already working with Namics as their Application Lifecycle Service Partner.