Operation Services A stable system is crucial.
We are ready
From a time point of view, the planning and implementation take up only a small part of the entire life cycle of an IT-Solution. The daily operation “takes the leading role.” We support you in all questions concerning the operation of your solution.
Focused on the operation of systems
Whereas the project follows a “precise” plan and generally has an ending, the operation is often built up on a bit by bit approach whenever problems arise. We support our customers not only during the project run-time but also beyond project completion. Because project and operation differ greatly, we have established a business unit, solely focused on the operation of systems.
This unit serves as a bridge between the client and the technical problem solvers. It manages incidents and the required resources; it escalates when necessary and it personally takes care of incidents until they are resolved.
Maintenance and support
Namics as reliable partner
In order to ensure a smooth and successful daily operation of the system, it is essential to have an operational concept and manual. It allows every participant to know what is required from whom and in which situation. In case of disruptions or errors, the employees of our maintenance and support team are at your disposal – on request, also outside the usual service hours.
We also support you proactively by providing regular recommendations concerning updates and patches for your solution. With all this support, you are sure to run a smooth and sustainable operation of your IT-solution.
Audits and security
Evaluating the performance and capacity during the formation phase of a solution, helps avoid bad surprises when going live. The security of the system must be considered and tested in good time before the beginning. A good performance and high security should not be taken for granted during the operation.
This is why it is crucial to inspect and monitor the system regularly beyond project completion. We have been testing numerous solutions for several years already. This experience allows us to evaluate the results in a significant way.
- Performance audits and benchmark tests
- Periodical performance tests
- Periodical security scans
We know how your solution works
In order to be able to act in an efficient and targeted manner, a sound and solution-specific knowledge is crucial. We gather and document solution-specific user and programming knowledge in close cooperation with the project teams.